We are partnering with an international consumer products business in their search for a Customer Service Specialist B2B to join their growing team. The company is recognised for its portfolio of innovative, high-quality products across home, outdoor, health & wellness, and beauty categories.
You’ll be joining a collaborative and forward-thinking organisation that values innovation, inclusion, and professional development, offering an excellent opportunity to grow your career within a dynamic international environment.
About the Role
In this role you will be delivering outstanding B2B customer service via email and telephone to retail partners, working closely with the regional sales team to identify risks, opportunities, and appropriate actions. Ensure customer orders are processed efficiently and accurately, with delivery completed within agreed timescales.
Responsibilities:
- Supporting stock availability & price information requests
- Managing retail customer orders
- Liaising with and supporting sales reps and agents
- Providing and analysing data and customer performance to sales
- Processing orders placed via the B2B system and inputting other manual orders.
- Assisting Senior Merchandising Specialist with order processing, depletion and administration
- Compiling weekly forecasts for the warehouses
- Supporting Supply Chain Outbound
- Provide timely order updates to customers, proactively flagging any changes, and resolve complaints promptly with effective solutions and follow‑up.
Requirements:
- 2 plus years’ expertise in customer service B2B
- Knowledge in logistics and transportation and order management
- Fluent in English (spoken and written), French a plus.
- A self-starter who uses their own initiative, a problem solver, and effective communicator that is customer centric, and results orientated
- Degree or equivalent experience in Customer Service, B2B Sales, Logistics/ Operations.
Offer:
- Compensation package depending on experience and skills
- Flexible work policy with regards to working hours and work from home
- Increased flexi-days package after 1 year of service
- Company closure between Christmas and New Year’s
If you are interested in this opportunity and your profile meets the requirements, don’t hesitate to send us your updated CV!
Luxe Talent is a leading search, recruitment and training consultancy in the Fashion, Luxury and Retail sector in Europe. For more than 15 years we have been helping companies to recruit the best talent and accompanying our candidates to their next career move.
To keep up to date with all vacancies, access our portal and follow us on social media through our Luxe Talent profile (LinkedIn and Instagram) and Retail Academy, our specialised training academy.
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